The product is locked
- To view locked products enable the Show locked products switch.
- To unlock a product enable the Unlocked switch.
Teachers 
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- Check with the school to see if the missing product is active from their administrative platform.
- Another cause may be that the series does not have that product available.
Teachers of self-registration 
- Check with the school to see if the missing product is active in the batch of student tokens.
- Check with the school to see if the teacher token you were given has the product you need active.
- It is likely that the product has expired, ask the school for a new token.
- Another cause may be that the series does not currently have the product available.
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If you would like to learn more about the use of the platform, please visit our knowledge base at the following link: https://rlp-ug.knowledgeowl.com/help/teacher
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