Popular Articles

  1. Status page

    Last Updated: 04/19/2024 in FAQs
    Menu Leer en español A Status Page similar to that of other Santillana platforms has been created to know the operational status of the RLP. Notices may be included indicating any future event that takes place and that affects t...

  2. Why can't I see some products from my Class Material?

    Last Updated: 04/18/2024 in FAQs FAQs for Teachers
    Teachers menu Leer en español The product is locked To view locked products enable the Show locked products switch. To unlock a product enable the Unlocked switch. Teachers  |     |   Check with...

  3. How can I see in RLP the list of students in my class?

    Last Updated: 04/18/2024 in FAQs FAQs for Teachers
    Teachers menu Leer en español The list of students can be viewed from the Markbook > Reports module . If you would like to learn more about the use of the platform, p...

  4. No puedo hacer clic en el botón Submit

    Last Updated: 04/19/2024 in FAQs FAQs for Students - Español
    Students menu   Read in English Hay diferentes causas por la cuales no se habilita el botón SUBMIT en una asignación, a continuación te mostramos las más comunes. Falta responder actividades del Assignment.  Para que...

  5. ¿Cómo me registro en una clase? ¿Para qué sirve el código de clase?

    Last Updated: 04/19/2024 in FAQs FAQs for Students - Español
    Students menu   Read in English Estudiantes  |     |   Cuando accedes a través del banner/pastilla de tu plataforma a RLP automáticamente se te asigna una clase configurada previamente por tu institución. Estudiantes de auto...

  6. Why am I enrolled in an institution called Richmond?

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español This happens when you do not enter your class code during the registration process for the RLP platform. therefore you are automatically assigned to the   Richmond   Institution . To be assi...

  7. My RLP interface is different from that of my classmates

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español The main cause is because you have activated a product of a level or grade that does not correspond to yours. Please contact your teacher so that he/she can contact the school administrator. The i...

  8. How do I download the audios and other content?

    Last Updated: 04/18/2024 in FAQs FAQs for Teachers
    Teachers menu Leer en español Follow the instructions:   Once you have activated a product, on the home page, click on the product that you want to download con...

  9. How can I reopen a Test Assignment?

    Last Updated: 04/18/2024 in FAQs FAQs for Teachers
    Teachers menu Leer en español Once inside the class, locate the Assignments > Test Assignments module. Enable the Show closed assignments switch. Identify the assignment you want to reo...

  10. I can not click on the submit button

    Last Updated: 04/18/2024 in FAQs FAQs for Teachers
    Teachers menu Leer en español There are different reasons why the SUBMIT button is not enabled in an assignment, here are the most frequent ones. Manual marking of activities (Pending Mar...
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