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  1. Where is my access code (token)?

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Self-registration  students   If you want to add a new product, you need an Access code (token). Access codes can be obtained in the following ways. When you purchase any Richmond book from y...

  2. I can not click on the submit button

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español There are different reasons why the SUBMIT button is not enabled in an assignment, here are the most frequent ones. Assignment activities are missing.  For the SUBMIT button to be enabled yo...

  3. How do I complete my assignments?

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español On the home page, click on your   Assignments   list. On the   Assignments   page, identify uncompleted assignments based on icon and status and click on the chosen assignment. Click on eac...

  4. You don't have access to this product

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Here are some reasons why you may not have access to a product. Students  |     |   The product is locked. Check with your teacher if your product is blocked, if so, ask him/her to unblock...

  5. How do I activate a new product?

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Self-registration  students   On the home page, on the right, click Add product token . Write the code that appears when you scratch off the flap of your book or the code that your institutio...

  6. How do I join a class? What is the class code for?

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Students  |     |   When you access RLP through your platform's banner, you are automatically assigned a class previously configured by your institution. Self-registration  students   If yo...

  7. How do I register with the Richmond Learning Platform or RLP?

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Students  |     |   Registration is done by the institution to which you belong. Please contact the institution if you have any further question. Self-registration students   If there is ...

  8. One of my data is wrong in the platform

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Students  |     |    Please contact your teacher so that he/she can report it to the school administrator. Self-registration  students   If you are a preschool or primary student, p...

  9. How can I change the e-mail address I registered?

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Students  |     |   Please contact your teacher so that he/she can report it to the school administrator. Self-registration  students   If you are a preschool or primary student, pl...

  10. Message: This access code has already been used

    Last Updated: 04/19/2024 in FAQs FAQs for Students
    Students menu   Leer en español Self-registration  students   If your institution/college provided you with the token, please contact them so they can provide you with a new one. You can chat with a support agent for assista...
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