New Articles

  1. Until when is my subscription valid?

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Self-registration  students   On the home page, on the right side, you can see the list of your active products, under the MY PRODUCTS section.   2. The expiration date will appear un...

  2. My RLP interface is different from that of my classmates

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español The main cause is because you have activated a product of a level or grade that does not correspond to yours. Please contact your teacher so that he/she can contact the school administrator. The i...

  3. I'm in the wrong class

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Please contact your teacher so that he/she can contact the school administrator and assign you to the correct class. If you would like to learn more about the use of the platform, please...

  4. Message: This access code has already been used

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Self-registration  students   If your institution/college provided you with the token, please contact them so they can provide you with a new one. You can chat with a support agent for assista...

  5. How can I change the e-mail address I registered?

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Students  |     |   Please contact your teacher so that he/she can report it to the school administrator. Self-registration  students   If you are a preschool or primary student, pl...

  6. One of my data is wrong in the platform

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Students  |     |    Please contact your teacher so that he/she can report it to the school administrator. Self-registration  students   If you are a preschool or primary student, p...

  7. You don't have access to this product

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Here are some reasons why you may not have access to a product. Students  |     |   The product is locked. Check with your teacher if your product is blocked, if so, ask him/her to unblock...

  8. I can not click on the submit button

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español There are different reasons why the SUBMIT button is not enabled in an assignment, here are the most frequent ones. Assignment activities are missing.  For the SUBMIT button to be enabled yo...

  9. How do I join a class? What is the class code for?

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Students  |     |   When you access RLP through your platform's banner, you are automatically assigned a class previously configured by your institution. Self-registration  students   If yo...

  10. How do I activate a new product?

    Created On: 03/04/2024 in FAQs FAQs for Students
    Students menu   Leer en español Self-registration  students   On the home page, on the right, click Add product token . Write the code that appears when you scratch off the flap of your book or the code that your institutio...
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